RETURN POLICY

 

Last updated May 01, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within six (6) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at customercare@siltfo.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Siltfo Global Services Ltd

Attn: Returns

RMA #

43 Oritshe street, Awolowo way ikeja   

Lagos, Lagos Nigeria  

Please note, We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

The following items cannot be returned:

·      Food and beverages

·      Products shipped from overseas

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note      

     ●     The customer must ensure that the product is 100% in perfect condition before returning it, also, in the case of technical faults that is not the customer's fault, the company will pay for the logistics.    

 

QUESTIONS & ANSWERS ON RETURN POLICY

1.   How do I return an item?

Online : Complete your return request on our contact  form or call us.

2.   Can I change my refund option anytime?

No. You cannot change your selected refund option after it has been registered by our CS Team

3.   How long will it take to return an item and get my refund?

Please see our timelines  for full information.

4.   Once I initiate a return, what happens next?

If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule retrieval. There will be 2 attempts made to retrieve the item(s) in 4 business days.

If you initially picked-up your package from one of our stations or chose to drop-off at one, please take the items you wish to return to a 
pick-up station near you

5.  I have requested for returns pick-up from my home, how long will it take?

Once we receive your request, we will make two attempts to retrieve the item(s).

6.   What happens if I miss both attempts to retrieve my return?

Your return request will be cancelled and you will no longer be able to return that item.

7.   Can I return my item after the stated returns timeline?

You will not be able to return SILTFO mall items after 10 days and other eligible items after 7 days but if it is faulty, it may be covered under warranty. Find more information regarding warrantee on our warranty policy.

8.   I initiated a return and requested for pickup at my home, but no one came & it has been a while, what should I do?

We apologize for this. Please contact us  using the form provided.

9.   Once retrieval of my package is done, how long will it take to be refunded?

Please see our timelines  for full information.

10.                 My return has been collected for a while, but still no news, what should I do?

We apologize for this. Please contact us  using the form provided.

11.                 SILTFO tells me they have done a bank transfer but I have not received the money, what should I do?

It takes 2-5 business days for the money to reflect in your account. Please contact us  if you still haven’t received your refund after this time..

12.                 How do I track my return status?

We will keep you updated by email and SMS about the status of your return. You may also wish to look at our timelines .

13.                 Is my product under warranty?

Warranty information is displayed on each product’s listing page

14.                 Do I have to return all products in my order?

No, you do not have to return your entire order. You can return your choice of selected items.

15.                 Do I have to return the gift when I return a product?

Yes, any free gift must also be returned.

16.                 Do I have to pay for shipping charges when I return a product?

There are no charges for shipping a product back to SILTFO

17.                 Can I Replace or Exchange an item rather than a refund?

Yes you can 

18.                 Why was my item redelivered to me instead of a refund?

Returned items will be redelivered to you if we cannot verify your reason for returning it. For example, a microwave returned for not powering-on will be tested extensively and if the claims are right, a refund will be processed, but if during the test, it powers-on, the item will be redelivered to you.

CONTACT US FOR FOUTHER QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+2340787811117 

customercare@siltfo.com