Siltfo Support Policy

About this Support Policy

This Support Policy describes what support you can expect from us.

If you have questions about this Support Policy or do not agree with it, please Contact Us before using the Website. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes. This Support Policy is effective from 24th June 2020.

By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.

What Our Support Service Covers

We only offer support on products, and other services sold or purchased on SILTFO.COM.

Our Support Service includes assistance with Product ordering & purchase(General Mall/Affiliate Mall), Affiliate Registration Processes, Business Control Representative, Becoming a seller on Siltfo.com, Activation of Account, Seller Verification, Product Verification, and General Inquiries. If you need help setting up or configuring your store, please first check the documentation and FAQs of the extension. Your question might have been answered already. If it hasnt, please submit a ticket to customercare@siltfo.com.

What Our Support Service Does Not Cover

Our Support Service does not cover our Products supplied by Third Parties who are not our Re-sellers or Third Party products and services.

General Information

Our general support hours are Monday to Saturday, 8am to 5pm (West African Time, or GMT+1). Although we strive to respond to all queries within 12 hours, our actual response times may vary and we may take longer to respond to more advanced or technical queries.

If you would like to contact us regarding account-related issues or pre-sales questions, kindly send a mail to customercare@siltfo.com. We will respond to you as soon as possible.

For affiliate related issues, please send your enquiries to bcrmembers@siltfo.com.

Thanks for choosing siltfo.com.